Yorkshire Ambulance Service takes over patient transport service

Published on Mar 04, 2020

Yorkshire Ambulance Service NHS Trust provides NHS-funded transport for eligible people who are unable to travel by other means due to their medical condition, and who need to attend hospital outpatient clinics and community-based care, are being discharged from hospital or need regular treatment such as chemotherapy or renal dialysis.

For more information, visit Yorkshire Ambulance Service’s website by clicking here.

To make new booking, amend an existing booking, or cancel a booking, contact Yorkshire Ambulance Service on 0300 330 2000 between 08:00 and 18:00.

Please only book a journey that is necessary, if you are able to travel with a friend or family member, or can make use of public transport, please do so.

You may be eligible for Patient Transport Service (PTS) if you have a medical condition which could stop you getting to your appointment by any other means.

NHS-funded transport may be provided:

  • to and from hospital outpatient clinics
  • to and from community-based care
  • for admission to, or discharge from, hospital wards
  • for regular lifesaving treatments such as renal dialysis or chemotherapy.

When you request transport, you will be asked a series of questions that will be used to establish whether you meet the eligibility criteria set by the Department of Health and Social Care (available here)

The questions will also help to assess the level of support that you will need to get you to your destination safely and comfortably.

These questions will be asked every time you book transport. This is to ensure that there is an up-to-date understanding of your circumstances, including your condition and your mobility.

If you are not eligible for NHS-funded transport provided by Yorkshire Ambulance Service, there are alternative transport options available to ensure that you can attend your hospital appointments. Ask call handler for advice or visit Yorkshire Ambulance Service’s website by clicking here.

Journeys may be booked directly by patients or by someone involved in the patient’s care, such as carer, relative or healthcare representative – contact Yorkshire Ambulance Service on 0300 330 2000 between 08:00 and 18:00.

Share page:  
Print page: