Engagement – Our Strategy and Vision

Engagement – Our Strategy

Section 242 of the Health and Social Care Act (2006) requires all NHS organisations to make arrangements to involve service users or their representatives in planning services, developing proposals for service changes and decisions on changes made to services.

We know how important it is that local people have a say about local services.  We work with a wide range of people including patients, their families, patient groups, the general public, partner organisations and wider stakeholders to make sure that everyone has a voice and the opportunity to tell us what they think about what we are doing and our plans.  The NHS Constitution also requires us to involve you when we make decisions.

One of the ways we ensure that people can influence health and care services is by continually engaging and working with our local community.  We have produced an Engagement Strategy for 2019-20 which explains how we will work with the people of North Lincolnshire to share our challenges, plans and the opportunities there are to work with us.

Ways to get involved

We are committed to involving patients and the public in the design, delivery and review of our services. We have established a range of mechanisms through which patients, carers and the public can get involved.

Have a conversation with us

During our Experience Led Commissioning work in 2013, people told us that a CCG that listens well would give the community the feeling both parties were having a conversation and on-going dialogue.  They told us it was important for us to get to know our local community and to keep in touch in ways that suit individual need.

They suggested we have regular communication with the local community and widely advertise opportunities to get involved.

We want to make sure people have regular opportunities to meet the CCG to share their views and experiences of health care.  We now hold Café Conversation events at locations across North Lincolnshire so that people can drop in and have a chat.  Details of these are shared on our website and through our social media posts.

Join our patient network – Embrace

We maintain regular communication with patients and the public who join our Embrace patient network.  See here for information about how to join Embrace.

Join our Patient and Community Assurance Group

Local people are involved in our Patient and Community Assurance Group (PCAG) to help make a real difference to the way local NHS services are developed and improved by providing independent assurance on our engagement with the public.  More information about PCAG is available here.

Take part in consultation and engagement opportunities

Surveys and consultations enable the CCG to gather feedback from patients, carers, partner organisations, and other key stakeholders, and use this information when making decisions about the commissioning of health services locally.

You can find links to our current surveys and consultations in the ‘Current opportunities to tell us what you think’ menu option, which includes background information and how you can get involved.

How the voluntary sector and community groups influence our work

Healthwatch is the independent national champion for people who use health and social care services.  We work closely with Healthwatch North Lincolnshire to jointly host the North Lincolnshire Patient Participation Group Chairs Forum.

Healthwatch North Lincolnshire is also a member of our North Lincolnshire Health and Social Care Standards Board, which is chaired by our CCG Lay Member for Patient and Public Participation.  They regularly contribute to our Quality Surveillance Group meetings and meet our Quality Team to share experiences, concerns or compliments about health and social care.

We also work together to share and promote public involvement opportunities.

We work in partnership with a number of voluntary, community and social enterprise (VCSE) organisations across North Lincolnshire.  This includes organisations such as charities, not for profit organisations, community groups and social enterprises. It enables us to build relationships and reach ‘seldom heard’ groups and communities.

We attend voluntary sector forums and events – ranging from the youth council and the older people’s forums, to carers’ advisory groups and patient participation groups.

How we hold our providers to account on patient experience and public involvement

As part of our legal duty under the Health and Social Care Act (2012), we need to review the public involvement activity of our service providers and take action if required.

We build patient experience into the quality monitoring of the contracts we have with our service providers.  We ask them to tell us how they are identifying themes and trends from patient feedback about their service and what they do in relation to lessons learnt from the following:

  • Friends & Family Test
  • Complaints
  • Patient Advice and Liaison Service enquiries
  • Surveys (staff and patient)
  • Patient stories
  • Compliments
  • Queries from Members of Parliament