What you’re telling us

Listening to your views and experiences of urgent care in North Lincolnshire

Throughout January 2019, we asked for people’s opinions and their preferences about how they access urgent care.  Urgent care is the range of health services available to people who need urgent advice, diagnosis and treatment quickly for needs that are not considered life threatening.  They are separate from Accident and Emergency (A&E) services which provide emergency care.

In North Lincolnshire, people currently deal with urgent care needs by:

  • Looking after themselves (self-care)
  • Ringing NHS 111 – the non-emergency telephone number for NHS services
  • Visiting GP practices
  • Using GP out of hours (for when GP practices are shut)
  • Going to a community pharmacy (or chemists)

Why did we need your views on this?

In line with national NHS guidance, we are developing plans for an Urgent Treatment Centre (UTC), which will be located at the Accident and Emergency (A&E) department at Scunthorpe General Hospital.

This is an additional, GP-led service for those that have a genuine emergency need. The two co-located services will mean that anyone attending the hospital without an emergency need will be seen by the UTC which will act as a ‘new front door’ to the hospital. The patient’s own GP practice should still be their first point of contact for non-emergency needs.

Who did we speak to?

There were 1057 people who responded to our survey.  Some of these completed the questionnaire online; others sent their questionnaire through the post to us.  You can view the questionnaire here.

We wanted to make sure we included the views of those who might not normally engage with us, but also those most likely to use urgent care services.  Throughout January we went out to speak to people face to face to complete the questionnaire and have group discussions.  We spoke to:

  • Older people
  • Young people
  • Homeless
  • Parents of young children
  • The working population
  • Those mental health needs
  • Carers
  • A local mosque
  • Patients in GP practice waiting areas
  • Patients waiting in A&E

We also held discussions about urgent care with the North Lincolnshire Patient Participation Chairs Forum and our CCG Patient and Community Assurance Group.

The report

The CCG has now published its report on the findings of its urgent care survey. You can download and read the full report here.

What happens next?

We will produce a ‘You Said We Did’ document so that you can see how people’s views have been taken into account.