Non-emergency patient transport in North Lincolnshire

Patients are expected to make their own way to appointments. But, if you feel you will struggle to do so, this page provides further information.

Savoy Ventures Limited has been commissioned by North Lincolnshire Clinical Commissioning Group to provide non-emergency patient transport for eligible patients in North Lincolnshire.

The NHS has limited resources and providing patient transport must be reserved only for those whose medical condition warrants it. It must only be targeted at patients who have a clinically stated medical need that prevents them using private or public transport.

Patients attending NHS treatment do not have an automatic right to patient transport. If they do not fully meet the eligibility criteria then transport cannot be awarded.

In general, patients are expected to make their own arrangements for travelling to and from healthcare premises and this ensures that:

  • Limited resources are available for those who really need them
  • If a patient has a medical or mobility condition where they need patient transport staff to support them to and from a hospital or clinic for treatment, they may be eligible for patient transport
  • Patient transport caters for those patients where the medical condition will require the skills patient transport staff and/or it would be detrimental to their diagnosed condition or recovery if they were to travel by any other means
  • Patients in receipt of Disability Living Allowance Mobility Component or equivalent are not eligible for patient transport as their mobility allowance already makes provision for their transport needs to and from hospitals unless there is a medical need – for example if they have a leg in plaster and cannot get to hospital via any other route.

Patients must be assessed every time they request patient transport as their condition may have changed. However, individual patient eligibility for those with long-term conditions will be subject to an eligibility review every three months.

Importantly, judgement will be made, in line with the eligibility criteria, to assess whether transport is required for both parts of the journey.

An individual is eligible for non-emergency transport if they:

  • Require to be moved on a stretcher
  • Where the medical condition of the patient is such that they require the skills or support of non-emergency patient transport service staff or where it would be detrimental to the patients’ condition or recovery if they were to travel by other means
  • Where the patient’s medical condition impacts on their mobility to such an extent that they would be unable to access healthcare and/or it would be detrimental to the patient’s condition or recovery to travel by other means
  • Where the patient’s mental capacity, learning disability or mental health condition, makes using private or public transport unsuitable
  • Recognised as a parent or guardian where children are being conveyed

An individual may also be considered for hospital transport if they have no alternative means of transport available and:

  • Are in a wheelchair and cannot transfer in and out of a vehicle without assistance
  • The patient attending for treatment is likely to have diagnosed severe physical side effects following treatment that would impede driving
  • Have a diagnosed disability (physical or psychological) which makes them medically unfit to travel by any other means and who have no alternative method of travelling to or from the hospital.

How do I book transport?

For patients who have healthcare appointments and need to book patient transport, they can do this by ringing Savoy Ventures on 0800 1700 808. Calls will be answered by a call handler who will go through a number of questions to assess whether the patient is eligible. Where patients are not eligible, the service will signpost patients to a range of alternative transport solutions.

For further information about alternative transport options, please visit:

How far in advance do I need to book?

As early as possible but ideally more than 24 hours in advance to help Savoy Ventures Limited with its journey planning.


In the event of a medical emergency, ring 999.