Non-emergency patient transport in North Lincolnshire

March 28, 2020, (temporary) update:

From this date and due to the outbreak of coronavirus across the UK, Yorkshire Ambulance Service will no longer take the majority of patients to routine/general outpatient appointments and clinics. They will prioritise resources for its most vulnerable patients and continue to support trusts to free-up inpatient and critical care capacity and discharge medically fit patients.

As a consequence of these changes, routine journeys to non-essential clinics will be suspended from Saturday, March 28, 2020, until further notice.

Journeys will continue for:
 patients who need essential life-saving treatment such as renal dialysis, chemotherapy, radiotherapy and other cancer treatment;
 in-patients who are medically fit for discharge;
 transfers between healthcare facilities; and
 appropriate admissions.

For the patients who continue to use transport services with Yorkshire Ambulance Service, social distancing will be implemented. Patients will be seated two metres from others and as far away from the crew as possible.

For those patients showing symptoms of COVID-19, vehicles will only transport one patient at a time.



General Information: 

Yorkshire Ambulance Service NHS Trust provides NHS-funded transport for eligible people who are unable to travel by other means due to their medical condition, and who need to attend hospital outpatient clinics and community-based care, are being discharged from hospital or need regular treatment such as chemotherapy or renal dialysis.

For more information, visit Yorkshire Ambulance Service’s website by clicking here.

To make new booking, amend an existing booking, or cancel a booking, contact Yorkshire Ambulance Service on 0300 330 2000 between 08:00 and 18:00.

Please only book a journey that is necessary, if you are able to travel with a friend or family member, or can make use of public transport, please do so.

You may be eligible for Patient Transport Service (PTS) if you have a medical condition which could stop you getting to your appointment by any other means.

NHS-funded transport may be provided:


  • to and from hospital outpatient clinics
  • to and from community-based care
  • for admission to, or discharge from, hospital wards
  • for regular lifesaving treatments such as renal dialysis or chemotherapy.

When you request transport, you will be asked a series of questions that will be used to establish whether you meet the eligibility criteria set by the Department of Health and Social Care (available here)

The questions will also help to assess the level of support that you will need to get you to your destination safely and comfortably.

These questions will be asked every time you book transport. This is to ensure that there is an up-to-date understanding of your circumstances, including your condition and your mobility.

If you are not eligible for NHS-funded transport provided by Yorkshire Ambulance Service, there are alternative transport options available to ensure that you can attend your hospital appointments. Ask call handler for advice or visit Yorkshire Ambulance Service’s website by clicking here.

Journeys may be booked directly by patients or by someone involved in the patient’s care, such as carer, relative or healthcare representative – contact Yorkshire Ambulance Service on 0300 330 2000 between 08:00 and 18:00.